Policies, Waivers, and Protocols
Cancellation Policy
All Large Group Classes and Small Group Classes have a 4hr cancellation window. If you cancel outside of the 4hr window, there will not be a credit deduction. However, if you have to cancel within the 4hr window, one credit will be deducted from your account or a $15 cancellation fee.
This is to help instructors know how many people will be in a class for planning as well as being able to pay them an appropriate wage.
There is a 24hr personal training cancellation fee. If you cannot make your session with your trainer, please contact them to reschedule. If this is due to sickness or emergency, you will not have a session forfeited or deducted from your account. The fee is the payment of one session.
If there is 1 person in class signed up, we will cancel the class due to low attendance and let our instructor know at least 2hrs in advance.
In case of Snow, Storm, or other Emergency
If there is inclement weather and we feel it is unsafe to travel for both clients and staff, we will be cancelling classes at least 2 hrs in advance to service start time.
We will send you a text or phone call, email blast through Mailchimp, advertise on social media story, and cancel on our scheduling software so that you have enough advanced notice to stay safe.
If class is still on, and you are not able to safely make it, please email info@mhmfitwell.com so that we do not late cancel/no show charge you.
Please read our Refund Policy!
We would be happy to give you a full refund of any service you purchase within 24hrs.
We cannot refund you outside of the 24hr purchase window.
Refund Policy
Liability Waiver
When signing up for a class or service at our studio, there is a liability waiver that is acknowledged and signed on the app. If for some reason this does not go through or you have not signed the liability form virtually, you will need to sign the liability form in the studio to have on file.
Covid Studio Protocols
What Should You Do?
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Vaccines/Masks
Masking is optional but strongly encouraged in our studio especially during the cold and flu season. We will not mandate masks until the CDC requires us to, but to avoid spread, please be safe and keep others safe.
We will have masks at the studio if you’d like to have one for safety
We will not be mandating vaccines, but we strongly encourage staying up to date on vaccines. Certain events may require proof of up to date vaccination in order to be able to attend.
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If you have symptoms...
Please do not come to the studio if you are sick.
If you are feeling questionable symptoms such as headaches, sore aches, nasal agitation, or anything that could be regular allergies, please wear a mask to avoid a potential exposure, even if you have tested negative for Covid.
If you have tested positive for Covid, you must isolate yourself for at least 5 full days from onset of symptoms, or from the date of positive Covid test if asymptomatic.
May exit isolation on Day 6 if symptoms are resolving and no fever for 24 hours. Day 0 is the day you tested positive or developed symptoms.
Must wear a KN95 or better mask indoors at all times after leaving isolation, until the 10th day after they begin isolation.
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Close Contact/Travel
If you have been traveling or have knowingly come into contact with someone who has tested positive for Covid,
If you are symptomatic, stay home and take a COVID-19 test (one PCR or two rapid home tests spaced 24 hours apart). If positive, follow positive COVID-19 test result guidelines to the left for when to leave isolation.
If you are asymptomatic, Should continue to work, attend class, and participate in activities.
Must wear a KN95 or better mask indoors for 10 days following exposure*. Masks must be worn at all times, except when alone. Should COVID-19 test five full days after the last day of exposure.
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For people with ongoing exposure to someone infected with COVID-19 (such as living in households with sick family members), the last day of exposure is the last day the person is in proximity to an infectious person.
A close contact is anyone within six feet (masked or unmasked) of a person with COVID-19 for a total of 15 minutes or more over a 24-hour period (for example, three individual five-minute exposures for a total of 15 minutes).
What are we doing to keep you safe?
Cross air ventilation (season specific) w/ huge doors on each side of the studio
4 air purifiers, with 2 of them individually protecting up for 1,300 sq ft each
Hand Sanitizers and Equipment Sanitizers are a must and will be throughout the studio for use
free KN95 masks for use for those who would like to use them during classes/services
Flyers around the studio with QR codes and directions on what to do if not feeling well and how to keep the community safe.
Please read our accessibility information.
Wheelchair and ADA accessible parking, entryway, bathrooms, and shower room.
Smoke free.
Not scent free.
Masking is optional, but we do have a Covid protocol that you can read under the “About” section.
4 air purifiers
